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Twig
✅ Productivity
Paid
Twig is an AI tool that helps customer support agents respond to customer inquiries quickly and accurately. It analyzes all of a company's documentation, knowledge bases, and past support tickets, and provides recommended answers with citations to ensure accuracy. It also uses sentiment analysis to help agents spot potential risks in responses. Finally, Twig integrates with the most popular documentation and knowledge base products and anonymizes all PII data.